Privacy Policy

Effective Date: January 1, 2026

Introduction

Acme Door & Hardware Inc ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or conduct business with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or quote request forms on our website
• Call or email us to inquire about products or services
• Place an order or request a proposal
• Communicate with us about projects or services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company or organization name
• Project details and requirements
• Payment information (for completed transactions)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on pages
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect for the following purposes:

• Respond to your inquiries and provide quotes for products and services
• Process and fulfill orders and service requests
• Communicate with you about projects, orders, and services
• Improve our website and services based on user feedback and analytics
• Send relevant marketing communications (with your consent)
• Comply with legal obligations

Third-Party Access

We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with vendors who assist us in operating our business, such as shipping companies, payment processors, and IT service providers. These providers are contractually obligated to protect your information.
• Business Partners: We may share information with contractors, architects, or other parties involved in your project when necessary to complete work.
• Legal Requirements: We may disclose information when required by law or in response to legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active project records: Duration of project plus 7 years
• Quote requests: 1 year
• Website analytics: 2 years
• Legal and compliance: As required by law

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications and certain data processing activities
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any linked websites.

Children's Privacy

Our website and services are intended for business purposes and are not directed to children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: